Welcome
to
UPNOVA SOLUTION PVT LTD
HMARE YHA chhote bachho ka kapda aur ka collection bulk mein uplabdh hai. Hamare paas vishesh design aur unchi gunvatta ke saath anek vikal hain jo aapke bachchon ko pasand aayenge. Aayiye humare collection ko dekhiye aur apne vyavsay liye behtareen samagri chuniye!
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Contact Us
Address
UNIT806A 8TH FLOOR
LEVANA CYBER HEIGHTS
GOMATI NAGAR LUCKNOW
226010
Contact
Contact - 7905863044
Email - info@upnova.shop
INFORMATION
Privacy Policy
Refund and Shipping Policy
Grievance Policy
Welcome to Upnova Solution Pvt Ltd (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.upnova.shop.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Phone number
Email address
Billing and shipping address
b) Business Information
Company name
GST details (if applicable)
c) Non-Personal Information
Browser type
IP address
Device information
Pages visited and time spent on the website
2. How We Use Your Information
We use the collected information for:
Processing orders and inquiries
Communicating with you
Improving our website and services
Sending updates, offers, or promotional messages (only if you opt-in)
Complying with legal obligations
3. Sharing of Information
We do not sell or rent your personal information. We may share your data with:
Delivery and logistics partners
Payment processing providers
Legal authorities if required by law
4. Cookies and Tracking Technologies
We may use cookies to:
Enhance user experience
Analyze website traffic
Remember your preferences
You can disable cookies through your browser settings.
5. Data Security
We take reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Opt out of marketing communications
To exercise these rights, contact us at:
📧 [solutionuprise@gmail.com]
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Upnova Solution Pvt Ltd
📍 Levana Cyber Heights, Gomti Nagar, Lucknow, Uttar Pradesh, India
📧 Email: [solutionuprise@gmail.com]
📞 Phone: [+917905863044]
At Upnova Solution Pvt Ltd, we strive to provide quality products to our customers.
Returns
- Returns are accepted only in case of damaged, defective, or wrong products.
- You must inform us within 3 days of delivery with proper proof (images/videos).
Refunds
- Once your request is approved, refunds will be processed within 5–7 business days.
- Refund will be issued via the original payment method or bank transfer.
Non-Returnable Items
- Bulk orders once confirmed
- Used or washed products
- Products damaged after delivery
Shipping Time
- Orders are processed within 2–4 business days.
- Delivery usually takes 5–10 business days depending on location.
Shipping Charges
- Shipping charges may vary based on order size and location.
- Final shipping cost will be informed at the time of order confirmation.
Order Tracking
- Tracking details will be shared once the order is dispatched.
Delays
- We are not responsible for delays caused by courier services or unforeseen circumstances.
At Upnova Solution Pvt Ltd, we are committed to resolving customer concerns in a fair and timely manner.
How to Raise a Complaint
If you have any grievance regarding our products or services, you can contact us through:
📧 Email: [solutionuprise@gmail.com]
📞 Phone: [+917905863044]
Please provide:
- Your name and contact details
- Order details (if applicable)
- Description of the issue with supporting proof (images/videos)
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Resolution Process
- We will acknowledge your complaint within 24–48 hours
- Our team will review and respond within 3–7 business days
- We will try our best to provide a fair resolution as per company policies
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Grievance Officer
Name: [VISHAL SHARMA]
Company: Upnova Solution Pvt Ltd
Address: Levana Cyber Heights, Gomti Nagar, Lucknow, Uttar Pradesh, India
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Note
We aim to resolve all grievances promptly. However, resolution time may vary depending on the nature of the issue.
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By using our website, you agree to this policy.